Privacy Policy

1. What information do we collect?

We receive, collect and store any information you enter on the website (www.stikla-serviss.lv) or that we receive based on your actions on it. In addition to this information, we also collect the Internet Protocol (IP) address used to connect your device to the internet, and your email address (only for direct communication or for sending news, if the visitor or customer has consented to this). When a purchase is made, we also store personally identifiable information (if the customer provides it): first name and last name; phone number; address, as well as comments, product ratings, suggestions and messages sent to us through the website. We may also use software that allows us to collect information about visits to the website, including the duration of each visit, the number and type of pages visited and the actions taken on the website.

SIA Stikla serviss cares about the privacy and personal data protection of its employees, customers, cooperation partners and website visitors, and respects the right of individuals to lawful processing of personal data in accordance with applicable legislation – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter – the Regulation), the Personal Data Processing Law and other applicable legislation in the field of privacy and data processing.

2. How do we collect this information?

Information is collected when you visit the website, use certain website functions (for example, contacting us) and make a purchase.

3. For what purpose do we collect personal information?

We collect personal and non-personal information for the following purposes:

1. To provide our services;

2. To provide customer support to existing and new customers;

3. To communicate with website visitors and customers about general or personalised information related to the provision of services and the delivery of marketing information;

4. To compile website usage statistics (non-personal data only), which we use to improve the efficiency of the website and the quality of our services. We may share this statistical information with cooperation partners in order to achieve the above results;

5. To act in accordance with applicable laws and regulations;

6. To ensure the operation of the order payment system.

4. How do we store visitor and customer information?

Our website runs on the WordPress platform. WordPress provides an online platform that allows us to sell products and services to customers. Your data may be stored in WordPress data storage, databases and other WordPress software. Your data is stored on secure servers behind a firewall.

5. How do we communicate with website visitors and customers?

We may contact you to provide information about your purchase and your actions on the website, as well as to announce news, ask questions, send surveys and for other purposes related to the company’s business. For this purpose, we may contact you by email, phone, text message (SMS) and post.

6. How do we collect and use cookies?

Our website collects cookies about personal information and the use of the website. The data collected is listed in point 1 of this privacy policy. For the cookies we use and how to change your consent, see our Cookie Policy.

7. How can website visitors and customers withdraw consent to the use and collection of their data?

If you do not want us to collect and use your data, please write to us.

8. Updates to this privacy policy

We reserve the right to change this privacy policy at any time. Changes and clarifications take effect as soon as they are published on the website.

If you would like to access, change or delete the personal information we have stored about you, please contact us.